MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS
All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew on the first of the month. All prepaid plans (1, 6, and 12 month blocks) will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 30 days in advance of the next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
Month-to-Month plans and memberships can be canceled at any time, however all cancellation requests must be submitted via our Cancellation Request Form. All plans and monthly memberships require a minimum of 30 days written notice to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date.
Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged.
All monthly recurring term plans require 30 days written notification and will incur an early cancellation fee equal to the difference in membership prices by the amount of months remaining on your membership contract. Example; $15/month x number of remaining months.
MEMBERSHIP HOLDS AND ACCOUNT FREEZES: SESSION MEMBERSHIPS
Clients may put their membership on hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year.
Notice of freeze must be given to CrossFit Big Dane via our Membership Hold Request Form prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 30 days. All payments drawn prior to the requested hold will not be refunded.
Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period where it left off before the hold. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification.
If client chooses to cancel membership during the hold or freeze period, the membership hold will be ended and the cancellation process (above) will take place.
All session based memberships (personal training etc) are pre-paid. Each session membership has an expiration. Expiration length varies on the size of the session membership. Be sure to inquire with staff for exact expiration dates.